Our Services

Our customer service centre is manned by a fully trained hands-on care team. Customer support is available 24/7 to all our clients ensuring you get the help you need, when you need it. They offer assistance as preferred, whether via our online support process, email or phone. We provide leading UK contact centre services, helping you acquire, answer and retain your customers. From that initial sales call through to customer services, our experienced team are here to assist with handling and forwarding your communications, giving you more time to run your business.

We aim to deliver maximum flexibility in our secure storage facilities, ensuring you only pay for the space you use. We cater for small fast-moving items and larger, occasional or wholesale and palletised inventories. Our warehouse is perfectly located as your hub for UK deliveries. We’re positioned within easy reach of key airports making it an ideal location for the deployment of international shipments. Whether you need to store a handful of products as you launch your new eCommerce business, or thousands of items alongside special gift-wrapping supplies and branded packaging, our warehousing solutions adapt to your needs and are flexible as your business grows.

From efficient multi-product packing to branded gift-wrapping, we pick and pack orders quickly, with industry-leading accuracy and reliability. Our highly-trained warehouse staff configure each package to your exact specifications with a strong eye on quality control. We provide a huge range of eCommerce shipping options for both UK domestic delivery and international shipping which can be tailored to your exact needs, to save you time and money whilst still giving your customers an optimum experience. Our creative logistics solutions take advantage of our preferential rates as an eCommerce fulfilment centre and mailing house.

We provide a sophisticated, fast and reliable UK and international parcel distribution service. Whether shipping a single parcel or palletised freight, our services can be flexible to meet your exact requirements. We offer road, sea and air freight options and ensure you always receive the most competitive rates and best service levels through our strong relationships with the world’s leading courier companies. With complete track and trace capability, our team work with you to ensure that each and every parcel or pallet is distributed securely and efficiently to its destination.

Great data should be accurate, consistent, personalised, segmented and enhanced, ideally opted-in, secure and, of course, legally compliant. Our experienced data team can clean, manage, enhance and segment your lists to maximise your return on investment by increasing your response rates. Harness the power of our business intelligence solutions and data analytics to better know your demographic, customers, to reveal trends, solve problems and increase your success. Data analytics can help optimise and shape your business processes, improve decision-making and foster business growth. Let us help you target the consumers most likely to engage with your brand, increase your return-on-investment and response rates.

We offer unrivalled mailing services both within the UK and across the globe. Using state-of-the-art technology, we ensure timely and cost-efficient delivery. We specialise in polywrapping and mailing single item despatches, as well as insertion services and data processing. We use a global network of direct entry points, often delivering directly into the local postal authorities to minimise costs and transit times. We use priority, standard and economy services provided by most of the world’s leading postal authorities, publication and press post services, private postal operators, downstream access and post-to-post direct entry.

We boast extensive experience in all aspects of print procurement and enjoy preferential buying terms with a number of the UK’s leading printers due to the volume and scale across our overall portfolio of published brands. This enables us to provide the highest level of production quality at the best price. By operating a fleet of in-house inkjet and laser printers, as well as access to our network of print partners with specialist niches and machinery, we can provide tailored print solutions to meet any print requirement. From marketing materials to branded packing notes and stunning branded packaging, our flexibility allows us to provide cost-effective print with fast turnaround times.

InterMedia is the UK’s only fully integrated provider of a multi-channel approach to circulation, marketing and distribution solutions. Working with our clients to grow their total audience reach. We provide a comprehensive range of circulation marketing and distribution services which embrace the modern media landscape, enabling our publisher clients to reach and grow their total audience across every route to the consumer. We distribute over 3,000,000 copies every year across 86 countries and service over 80,000 subscriber calls. Our absolute dedication to quality of service has ensured continuous growth in size and reputation and our one-stop-shop business model offers everything our clients need to reach and grow their total audience.

Our flexible membership management services are designed to support the comprehensive administration of your membership bases with various activities, strategies, processes and tools to help acquire, retain and engage members. We can assist with member acquisition, retention, business security, membership plans, member engagement, seasonal fluctuations, personalised member experiences, membership renewals, marketing, analytics and review.